Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy, we provide this notice explaining Hospitality Performance online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our Contact Page and wherever personally identifiable information may be requested. This notice applies to all information collected or submitted on the Hospitality Performance (HP) website.

The Information We Collect

When you browse our website, your IP address (the Internet address of your computer) is recorded so that we may know how you are using our website. Your browser may also automatically provide us with information regarding the type of computer and operating system you are using. This information may be used by HP to monitor and improve our website. This information is not linked back to you as an individual user. On some pages, you can make requests and register to receive information. The types of personal information collected at these pages are name, address, email address, and phone and fax numbers. In order to tailor our subsequent communications to you and continuously improve our services, we may also ask you to voluntarily provide us with information regarding your personal or professional interests, demographics, experience with our services, and contact preferences.

The Way We Use Information

HP uses your information to better understand your needs and provide you with better service. Specifically, we use your information to help you complete a transaction, to communicate back to you, and to update you on our services and benefits. You can register with our website to receive our email-based newsletter. Although rarely, from time to time, we may also use your information to contact you for market research or to provide you with information about services that we think would be of particular interest. At a minimum, we will always give you the opportunity to opt out of receiving such direct marketing or market research contact. You may exercise this right to opt out at any time. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.

How You Can Correct Your Information

At any time, you may obtain a summary of your personal information on record with HP. You may also request that we dispose of any or all personal information about you, except for personal information we need to complete transactions or to maintain proper records of previous transactions. You can help us maintain the accuracy of your information by notifying us of any change to your personal information.

How to Contact Us

If you have any questions or concerns about this Privacy Statement or how we handle your personal information, please contact us by phone at our general office number 978-346-4387 or via email at HP welcomes comments and suggestions concerning this Privacy Statement. We are committed to respecting your privacy and protecting your personal information.

Your Acceptance of These Terms

By using HP's website, you signify your agreement to this Privacy Statement. HP reserves the right to change this Privacy Statement at any time. Any revisions will be posted on this site. Please check this page periodically for changes.

— John R. Hendrie
Hospitality Performance

"As a destination, you know it is all about staying ahead of the curve. The best operations validate their status, because they measure their performance. "

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