Normally, there is a Planning Meeting with the Client to
discuss the Specifics of the Program, any special Requirements,
and to determine how the Program will be Introduced to the
Designated Audience. A potential Schedule is determined and
a Client Contact Person established as Liaison between the
Assessment Team and the Property. The Participants are usually
given a definite Time Period when the Assessments shall occur.
Typically unannounced, the Assessment Team performs the
Inspection, using our formatted Inspection Criteria. At an
appropriate point during the exercise, they will make themselves
known to Management.
Clients are provided the Quantitative Results of the Assessment,
as well as the actual Inspection Form used. They receive Recommendations
for Improvement as well.
Achieving a successful Assessment, the property has "earned"
the seal. Additionally, the Quality Experience Designation
will be used for Marketing, in Print or on the Internet.
As the Success for any Program requires Continuous Improvement
and Evaluation, Participants will typically undergo Assessments
either annually or bi-annually.
THE ASSESSMENT TEAM
We have comprised a Professional Team to perform the Assessment
Reviews. Their Credentials reflect exposure to Hospitality,
either as Operators, Providers to the Industry, or high-end
Consumers themselves. All will utilize the approved Assessment
Tools which we have designed. Team Members reside in every
region we serve.